What you need
- A Slack app with a Bot User OAuth Token (starts xoxb-) and the chat:write scope
- The bot invited to the channel you want updates posted into
- That channel's ID — open it in Slack, then Channel details at the bottom of the panel shows the ID
What gets posted
Exactly the same text a ticket comment gets — a fix drafted and a draft PR opened, no fix could be proposed and why, or a CI result once it settles — posted to one fixed channel, prefixed with the ticket key. There is no per-ticket channel creation here: unlike an incident-response tool, every ticket already has a permanent home (the ticket itself), so this is purely an additional broadcast of the same report, not a replacement for it.
Optional and never load-bearing: a missing or unreachable Slack connector changes nothing about how a fix attempt runs, only who finds out about it without opening the ticket.
Set it up
- Connectors → Add connector → Slack
- Enter the channel ID, and paste the bot token
- Click Test connection — it shows the workspace the token belongs to